Return & Exchanges

The Jaipur Wala adheres to the highest quality standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note below the exchange policy.

ELIGIBILITY CRITERIA FOR EXCHANGE

• The exchange policy is applicable for 15 days from the date of purchase.
• Only unused products are eligible for exchange, product must be returned with all original tags intact and should be in its original condition as at the time of purchase.
• Exchange is only applicable for products with quality/manufacturing defects or if the product was delivered in a broken condition.
• Products purchased on sale or using promotional discounts may not be eligible for exchange.
• Personalized or customized items may not be eligible for exchange unless there is a quality/manufacturing defect.
• Products damaged due to misuse, neglect, or improper care are not eligible for exchange.
• Exchange eligibility is at the discretion of the company and may be subject to inspection.
• Shipping and handling fees for the exchange are the responsibility of the customer unless the exchange is due to a manufacturing defect or a broken delivery.
• The company reserves the right to refuse an exchange request that does not meet the specified eligibility criteria.

EXCHANGE PROCESS

If your purchase meets the exchange criteria above, please contact our customer care team within 15 days of delivery via any of the following channels:

• Call at +918824816593, Monday - Saturday 10.30 AM to 5.30 PM IST
• Email at help@thejaipurwala.com
• For Damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.

Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps:

In case of quality issue/defect:

• Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.
• We will organize a reverse pick up, from the address stated in your invoice, if there is no reverse pickup service available at your address, in that case, you have to ship product to our warehouse. 
• Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
• In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product.
• Our credit notes can be used on our website and in-store for lifetime.

The Jaipur Wala, Opp Akshardham Temple Gate no 1, Chitrakoot, Vaishali Nagar, Jaipur, Rajasthan, 302021, Ph no:+918824816593

1. Please note that size exchanges will not be applicable for purchases made during a sale/discount period or on customized orders.